Terms of service

 

Welcome to Velencia. By accessing or purchasing from velencia.com.au, you agree to the following terms and conditions. Please read them carefully.

General

These terms apply to all users of our website and customers of Velencia. We reserve the right to update or change these terms at any time without prior notice. Your continued use of the site constitutes acceptance of any changes.

Products and pricing

All prices are listed in Australian Dollars (AUD) and include GST where applicable. We make every effort to display products, colours, and prices accurately, but we do not warrant that product descriptions or other content are error-free. We reserve the right to correct any errors and to change prices without notice. Colours may vary slightly depending on your screen settings.

Orders

By placing an order, you confirm that the information you provide is accurate and complete. We reserve the right to refuse or cancel any order, including where a product is out of stock, a pricing error has occurred, or we suspect fraudulent activity. If we cancel an order that has been paid for, you'll receive a full refund.

Payment

Payment is required in full at the time of purchase. We accept the payment methods displayed at checkout. All transactions are processed securely.

Shipping and returns

Delivery and returns are governed by our Shipping Policy and Returns & Refunds Policy, which form part of these terms.

Intellectual property

All content on this website — including text, images, logos, and designs — is the property of Velencia and is protected by copyright. You may not use, reproduce, or distribute any content without our written permission.

Limitation of liability

To the fullest extent permitted by law, Velencia is not liable for any indirect, incidental, or consequential loss arising from your use of our website or products. Nothing in these terms excludes or limits any rights you have under the Australian Consumer Law.

Governing law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of the courts of Victoria.

Contact

For any questions about these terms, contact us at support@velencia.com.au.